Frequently Asked Questions
Everything you need to know about your home appliance spare parts.
How do I know if a spare part is compatible with my appliance?
To ensure a perfect fit, please check the model number of your appliance, which is usually found on a sticker or plate behind the door or on the back. You can search our site using this model number or contact our support team for verification.
What is your shipping policy and delivery timeframe?
We offer standard and express shipping options. Most orders for in-stock parts are processed within 24 hours. Depending on your location, standard delivery typically takes 3-5 business days.
Can I return a part if it doesn't solve my problem?
Yes, we offer a 30-day return policy for unused items in their original packaging. Please note that electrical components that have been installed or show signs of use may not be eligible for a refund due to safety regulations.
Are your spare parts genuine or compatible alternatives?
We stock both Genuine Original Equipment Manufacturer (OEM) parts and high-quality compatible alternatives. Each product listing clearly states whether the part is genuine or a cost-effective replacement.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay.
Do you provide installation guides or technical support?
While we provide the parts, we recommend that all repairs be carried out by a qualified professional. However, we do offer basic fitting tips and video tutorials for common parts on our blog and product pages.